1. HOW DO I SIGN UP FOR NEWSLETTERS?
To receive our newsletter, you can simply click on the quick login icon at the top right side of the page located beside the wish list and cart icons in the menu bar. Fill out the information, and click “Create an account”. When you create an account you will automatically be subscribed for your news letter You can also scroll to the bottom of our webpage and type out your email address in the text box located on the bottom, right side of the screen. It is next to the text “Get In Touch” You’re able to unsubscribe at any time.
2. HOW CAN I SEARCH FOR SOMETHING ON THE WEBSITE?
To search for a product on our site type a keyword or partial model number in the search field. Click the search icon located in the top right menu bar. A text field will appear where you can type or you can search by categories.
3. WHO DO I CALL IF I NEED HELP?
You can always call us at 1-888-676-1488 or send us an email at info@furnitureandpatio.com for any questions.
ORDERING AND PAYMENT
Ordering Online is safe..?
our customers are our number one priority. That’s why we go to such great lengths to guarantee the security of all credit card transactions. We use the best technology available to encrypt (scramble in code) all personal data you share with us, including your credit card and telephone numbers, name and address. See details here to learn more about Security Policies.
It is safe to provide my credit card and personal information online?
It is absolutely safe to use your credit card on our website. All sensitive information is transferred using the same encryption and physical security used by financial institutions.
What are the accepted methods of payment?
For online orders, we accept PayPal, Visa, MasterCard, American Express and Discover.
When will my order be invoiced?
Your order will be invoiced as soon as payment process.
Will I receive a confirmation for my order?
An order confirmation will be sent to you once your order has been placed.
Do you accept COD orders?
We cannot accept COD orders. All orders must be paid in full prior to delivery.
ORDERING
I saw an item in one of store, but I can't find it on your site. How can I buy it?
Try finding it on our site by typing information about the item into the search box at the top right hand side of website page. The best results will be with the SKU number of the item you are looking for
What if I have questions about a product?
One of the benefits is that there’s always someone nearby to answer any questions you may have. If you’re looking at an item and have questions, You can email custometservice@furnitureandpatio.com with your inquiry – be sure to include the SKU number or link to the product page about which you have a question. You may also chat with Customer Care department during the week by clicking "Chat Now" at the bottom of the website.
What happens if a product is unavailable?
If an item is temporarily unavailable, you can still place an order for it. We will contact you once all the items in your order are available and ready to be shipped.
Do your products come ready-to-assemble?
In order to provide our customers with quality products at great prices, many items are ready-to-assemble. A large majority of hardwood home furnishings come flat-packed, for ease of transportation at reduced costs.
Can I change the fabric or building materials of a product?
Our carefully designed collections are only offered in the materials, sizes and colors displayed on our website and in our stores.
Are the colours portrayed on the website accurate?
Our team works exceptionally hard to display product colours and textures accurately. However, relative inconsistencies may exist from one display monitor to another.
What if I have questions about my order?
As soon as your order is placed, customer service representatives are available to help with your order. We will send you email for the schedule delivery.
SHIPPING AND DELIVERY
Do you offer shipping In which area?
Currently we offer shipping in GTA area only,If you are nearby GTA area please contact us so we can offer you best shipping rate.
What shipping options do you offer?
We aim to deliver our products in a timely and economical manner. All orders shipped via our in-home delivery service.
How much are shipping fees?
Shipping fees vary by product, which can be determined by entering your postal code when viewing your shopping cart.
Can my order be shipped to a PO Box?
Given the nature of our product offerings, we cannot ship to PO Boxes.
How can I modify or cancel my order?
Please contact us as soon as possible if you change your mind and decide to cancel or modify your order. We will be happy to provide you with suitable options based on the status of your order. Additional fees may apply to modifications being made to an order that has already been scheduled for delivery.
What can I do if I missed my delivery appointment?
We will schedule delivery as per your suitable time if it’s fit to our working hours and also send email confirmation of time still If you be unavailable for the scheduled delivery, another delivery fee may be charged for rescheduling or cancelling the order while the merchandise is in transit.
Return and exchange
What should I do if my merchandise arrives damaged or defective?
Please contact us as soon as possible with a detailed description of the issue along with a photo. We will take care of the rest
What is your return policy?
As all sales are final, we will work with you to make sure your purchase is exactly what you want, need and deserve.
What is your warranty policy?
Most custom products are covered under warranty. This warranty applies to manufacturing defects resulting from residential use only. Our products are not intended for commercial nor industrial use. This guarantee does not cover normal wearing and tears such as but not limited to: cuts, scratches, damage caused by impact or accidents, discoloration, shrinkage, fabric pilling, misshapen filling materials and stains. Products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods and/or cleaning products, are not covered by this guarantee. This guarantee does not apply if the product has been placed outdoors or in a harsh environment. This guarantee does not cover consequential or incidental damage. The original receipt is required for all claims and is non-transferrable.You may have consumer rights under applicable federal and or local law that supersede aspects of this warranty. This warranty does not, in any way, supersede the rights given to you by law. As such, these exclusions or limitations may not apply to you.